Privacy Policy

At LanaCaftan (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, make a purchase, or interact with our services. By using our website, you agree to the terms of this Privacy Policy.

 

1. Information Collection
We collect personal and non-personal information from you to fulfill orders and improve your shopping experience.

  • Personal Information: We may collect your name, email address, billing and shipping addresses, and payment details. This information is collected when you make a purchase, create an account, or sign up for our marketing emails.

  • Usage Data: We collect information about how you interact with our website, such as IP address, browser type, device type, pages visited, and the date and time of your visit. This helps us improve our website and enhance your experience.

  • Cookies and Similar Technologies: We use cookies to improve your experience, remember your preferences, and analyze website traffic. You can control cookie settings in your browser, but disabling cookies may affect site functionality.

 

2. How We Use Your Information
The information we collect is used to provide and improve our services:

  • Order Fulfillment: We use your personal information to process orders, manage payments, and arrange for shipping.

  • Customer Support: We may use your contact details to respond to your inquiries and provide customer service.

  • Marketing Communications: With your consent, we may use your email address to send promotional offers, updates, and newsletters. You can opt out of marketing emails at any time.

  • Personalization: Usage data helps us personalize your shopping experience and offer relevant product recommendations.

 

3. Data Sharing
We share your information with trusted third-party providers only when necessary for business operations:

  • Payment Processors: We work with secure third-party payment processors to handle transactions.

  • Shipping Providers: Your shipping details are shared with shipping partners to ensure the timely delivery of your orders.

  • Marketing Partners: We may use email marketing platforms to send you promotions if you have opted in to receive marketing communications.

Our service providers are required to safeguard your information and are not permitted to use it for any purposes other than fulfilling our services.

 

4. Data Security
We take the security of your personal information seriously. LanaCaftan is powered by Shopify, which employs advanced security measures such as SSL encryption, secure servers, and PCI compliance for payment processing. While we take these precautions, no online platform can be entirely secure, and we cannot guarantee absolute security.

 

5. Customer Rights and Choices
You have the right to control your personal information, including:

  • Access and Update: You may request access to or updates to your personal information at any time.
  • Delete: You may request deletion of your personal data. Note that certain legal obligations may require us to retain certain information for a specified period.
  • Marketing Preferences: You may opt out of marketing communications by clicking the unsubscribe link in our emails or contacting us directly.

 

6. International Transfers
As a global business, information collected from you may be transferred to and processed in other countries. We ensure these transfers comply with applicable data protection laws.

 

7. Contact Information
If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us:

LanaCaftan
Email: lanacaftan@contact.com
Address: Jeddah 21589, Saudi Arabia

 

8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Updated policies will be posted on this page with the revision date, so please check back periodically.

 

Last Updated: 27/10/2024