FAQ

Where are your products made?

All our caftans are crafted by skilled artisans in Morocco. We’re proud to bring you authentic Moroccan designs that highlight the beauty of traditional craftsmanship.

Are your products handmade?

Yes! Each caftan is meticulously handcrafted, making each piece unique. Our artisans use time-honored techniques to create authentic, high-quality garments that showcase Moroccan heritage.

Do you offer customization?

Absolutely! We understand that everyone has their own style preferences. If you’d like a specific color, size, or minor design modification, please contact us at lanacaftan@contact.com. Custom orders may take additional time to process.

Are your materials eco-friendly?

Yes, sustainability is very important to us. We use eco-friendly, responsibly sourced materials wherever possible and aim to minimize our environmental impact at every stage of production.

How should I care for my caftan?

To keep your caftan looking its best:

  • Hand wash or gentle machine wash in cold water.
  • Avoid bleach and harsh detergents to preserve the quality.
  • Hang or lay flat to dry and avoid direct sunlight to prevent fading.
How can I track my order?

You can track your order in real time using the unique order ID. This unique ID will be sent to you once you’ve successfully placed an order.

Can I return or exchange an item?

Yes, we accept returns and exchanges within 15 days of delivery for items that are unworn, unwashed, and in original condition. For full details, please visit our Return & Exchange Policy page.

How can I learn more about Moroccan caftans and their history?

We’re passionate about Moroccan heritage and happy to share more about the story behind our caftans. Follow us on social media or subscribe to our newsletter for exclusive insights into Moroccan craftsmanship, culture, and style.

What makes LanaCaftan unique?

At LanaCaftan, we believe in creating garments that tell a story. Our caftans are not just clothing; they are a celebration of Moroccan culture and craftsmanship. Each piece is unique, eco-friendly, and made with care by local artisans.